How may we assist you?

I need help with an online order or product

Our customers often ask the following questions about buying from our online store.

How can I order a product that is temporarily unavailable online?

Please select the "Still Need Assistance" button below and send us the name of the product you would like to order, along with your contact information. We will be in touch to assist you with your order.

Where are your areas of delivery? Do you ship to P.O. Boxes?

Online purchases may only be shipped to countries within the European Union. Unfortunately, we cannot ship to P.O. Boxes. We will only ship Products to the billing address of the card with which payment is made.

How can I make returns or exchanges?

Please visit our Exchanges and Returns page to review our policy.

I have a question about a product that is only available at Mikimoto stores

I need information about repairs

Our customers often ask the following questions about repairs and appraisals for their Mikimoto pearl jewellery.

How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewellery from an authorised Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewellery to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewellery, you can always contact any Mikimoto boutique or any authorised Mikimoto retailer for assistance. To find a location, please visit our store locator page.

We recommend that where you are sending products to us (other than in person) that you use a courier service or recorded delivery to confirm that the products were received by us.

For online customers with repairs or appraisals questions, please contact us here by selecting the "Still Need Assistance" button below.

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings

I need to know if my pearl jewellery is Mikimoto

People often ask the following questions about their pearl jewellery:

What is the Mikimoto trademark? How do I know that my pearl jewellery is Mikimoto?

You can always identify Mikimoto jewellery by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every jewel. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bail
  • Brooches: on the underside of the brooch


Tel: +44 (0)20 7399 9860

Monday to Friday


Sunday 4th, 11th, 18th December

Tuesday 27th December

Monday 2nd January

Email London Store


Tel: +33 (0)1 4260 3355

Monday to Friday
10.45am to 6.20pm

10.45am to1.00pm and 2.00 pm to 6.20pm

Email Paris Store