I need help with an online order or product

How can I order a product that is temporarily unavailable online?

Please select the "Still Need Assistance" button below and send us the name of the product you would like to order, along with your contact information. We will be in touch to assist you with your order.

Where are your areas of delivery? Do you ship to P.O. Boxes?

Online purchases may only be shipped to countries within the European Union. Unfortunately, we cannot ship to P.O. Boxes. We will only ship Products to the billing address of the card with which payment is made.

How can I make returns or exchanges?

Please visit our Exchanges and Returns page to review our policy.

I have a question about a product that is only available at Mikimoto stores

I need information about repairs or appraisals

How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewellery from an authorised Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewellery to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewellery, you can always contact any Mikimoto boutique or any authorised Mikimoto retailer for assistance. To find a location, please visit our store locator page.

We recommend that where you are sending products to us (other than in person) that you use a courier service or recorded delivery to confirm that the products were received by us.

For online customers with repairs or appraisals questions, please contact us here by selecting the "Still Need Assistance" button below.

What is considered a repair?

These are common repair jobs:

• Restringing your pearl strands and bracelets
• Remounting pearls on rings, earrings, pendants and brooches
• Resizing rings
• Lengthening or shortening pearl strands, bracelets and pendant chains
• Ordering lost earring backs or lost pearls
• Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
• Matching half pair of earrings

How do I get an appraisal for my pearl jewellery?

You can obtain an appraisal of your Mikimoto jewellery either through a Mikimoto store or an authorised Mikimoto retailer. To find a location, please visit our store locator page. You must bring or send your Mikimoto jewellery to the store and they will be appraised at a nominal fee. We recommend that where you are sending products to us (other than in person) that you use a courier service or recorded delivery to confirm that the products were received by us.

I need to know if my pearl jewellery is Mikimoto

What is the Mikimoto trademark? How do I know that my pearl jewellery is Mikimoto?

You can always identify Mikimoto jewellery by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every jewel. This engraved mark can be found in the following locations:

• Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
• Earrings: on post, earring nuts or back of earrings
• Rings: inside the shank
• Pendants: on the back of the bail
• Brooches: on the underside of the brooch

I need assistance with something else