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Shipping & Returns
SHIPPING AND DELIVERY POLICY
We offer free shipping and packaging for all orders.
Areas of Delivery
We will only ship our products to the UK address. If you wish to ship outside the UK, please email London Store or call us on +44 (0)20 7399 9860 (Mon-Fri, 9.30am to 5.30pm, London time).
Shipping and Handling
Orders placed before midday are usually dispatched the same day, orders after midday are usually dispatched within 1 working day, with the exception of weekends and Bank Holidays. Due to the nature of the product and its being held over the weekend in warehouses, orders received on Fridays are usually dispatched on a Monday. All shipments require a signature on delivery.
We use Royal Mail Special Delivery, your order should be with you by 1 pm on the next working day following the shipping confirmation email. The only exceptions are the following postcodes:
Royal Mail deliver by 5.30 pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28KW1 - 3, 5 - 15
KW16 Stromness Town only
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
Royal Mail deliver within two working days by 5.30 pm to the following postcode areas:
PA60 - 75, 78
Royal Mail deliver within three working days by 5.30 pm to the following postcode areas:
KW16 - non Town
PH30, 41 - 44
We recommend you inspect your parcel for damage or tampering before signing and accepting it.
In Store Collection
Your Item will be ready to be collected within 24 hours (except for Sundays and Bank holidays). Please come to our store with your order number and photo ID or the credit card you used for your purchase. If you are in a hurry, you can call us on +44 (0)20 7399 9860 and we will make sure your item is ready to be collected right away
179 New Bond Street, W1S 4RJ, London, UK View Map
Store Opening Hours:
For store opening hours, please check our store page.
If you have not received your order within 3 days from the date of the Order Confirmation, please email London Store or call us on +44 (0)20 7399 9860 (Mon-Fri, 9.30am to 5.30pm, London time). Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, proceed according to our Exchange and Return Policy.
Packaging and Gift Wrapping
All orders are gift wrapped in MIKIMOTO signature boxes. We also offer a free gift card service.
EXCHANGE AND RETURN POLICY
General provisions applicable to all returns
Returns must be sent to our London branch at the following address:
K.Mikimoto Co., Ltd London Branch
179 New Bond Street
London W1S 4RJ
You may make returns in person at the London branch during its regular opening hours: Monday – Friday, 9.30am – 5.30pm (London time).
We are unable to accept returns of Products purchased via this website at any other Mikimoto store.
We recommend that where you are returning Products to us (other than in person) that you use a courier service or recorded delivery to confirm that the products were received by us. We recommend that you also purchase appropriate insurance cover. Except to the extent required by law, we will not be responsible for the loss of any Products that have been sent to us which we do not receive.
When returning your Product, please include your receipt (or other proof of purchase) and a brief note explaining the reason for exchange or return. Please also provide your home address and telephone number.
Any refund will be refunded by the same payment method that you used to make the original purchase.
Incorrect, damaged or defective Products
If, on delivery, you find any Product comprised in your order to be incorrect, damaged, or otherwise defective, please contact us as soon as possible (and in any event within 30 days of delivery of the Product to you) via email: Email London Store or by phone at +44 (0)20 7399 9860 (Mon-Fri, 9.30am to 5.30pm, London time).
Once you have contacted us, please return the Product to us as soon as possible and, in any event, within 30 days of the date of notifying us. Please return the Products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase.
On receipt of the Product returned to us due to damage or defect, we will examine it to confirm that it is damaged or otherwise defective. If confirmed, we will refund any original delivery charges and any reasonable costs you incur in returning the item to us (please also ensure you provide details of these costs, and if requested evidence of such costs), in addition to the full price of the Product as soon as possible, but in any event within 30 days of receipt of the Product by us.
Where you are returning to us Products sent to you incorrectly, we will despatch the correct Product to you as soon as possible following receipt by us of the incorrect Product (but in any event within 7 days of receipt of the incorrect Product provided we have the correct item in stock). We will not charge you for delivery of the replacement. In the event that the correct Product is no longer in stock, we will instead provide you with a refund of the Product price, any original delivery charges for the Product, and any reasonable costs you incurred in returning the incorrect Product to us (please also ensure you provide details of these costs, and if requested evidence of such costs).
Returning Products for any other reason
You may return for a refund Products purchased through our Website if you return them in their original packaging and condition within 14 days of the date of arrival of the Product to you. Please return the Products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase. We regret that we are unable to refund any Products that have been removed from their original packaging or suffered any damage or impairment attributable to your use of the Product. You will be responsible for the cost of returning the Product to us.
We will examine the Product returned to us to confirm that it is in its original packaging and condition. Provided that the Product is in its original packaging and condition, we will process the refund due to you as soon as possible and, in any event, within 30 days of receipt of the Product by us. In this case, we will refund the price of the Product but not the original delivery charges.
If you wish to exchange the Product, you will need to return the Product for a refund and then place a new order through our Website.
Cancellation rights under Distance Selling Regulations
As a consumer, by law, you may cancel a Contract at any time within seven working days, beginning on the day after the day on which you receive the Products. If you choose to do so, you will receive a full refund of the price paid for the Products (including the applicable original delivery charge).
To cancel a Contract, you must inform us in writing (including by email).
K.Mikimoto Co., Ltd London Branch
179 New Bond Street
London W1S 4RJ
Or by e-mail to:
Email London Store
If you cancel a Contract, you must also return the Products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase. You will be responsible for the cost of returning the Product to us and must take reasonable care to ensure that they are received by us undamaged. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave notice of cancellation.